StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Employee Satisfaction - Essay Example

Cite this document
Summary
Employee satisfaction is the positive feeling that employees have toward their job, colleagues and companies. Satisfied employees are unlikely to indulge in unionization activities such as go slows and strikes, job withdrawal (staff turn over) and work withdrawal (absenteeism)…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER93.3% of users find it useful
Employee Satisfaction
Read Text Preview

Extract of sample "Employee Satisfaction"

Download file to see previous pages

Promotion should purely be merit based so that everyone in the organization gets an opportunity to move up the ranks. Also, in the event of job openings, it is advisable to first try and hire from within. This not only saves costs on training but also in a great platform for employee stimulation. It is important for the employees to be challenged to a reasonable level so as to encourage them to be interested in their job, thus, it is likely that the productivity levels will remain high. Motivation is key to increasing the productivity of a workforce.

Compliments, for example, are excellent motivators. Satisfied employees are aware that they are appreciated as they constantly receive positive feedback from their superiors. High employee satisfaction levels are directly linked to employee productivity and employee retention as satisfied employees are more productive and loyal to their organization that their unsatisfied counterparts. An employer who understands what motivates his staff has definite control over his staff. The article "dispelling the modern myth: Employee satisfaction and loyalty drive service profitability" gives a report on research findings on operation management, service management, Total Quality Management (TQM) and Human Resource Management.

The research focuses on the correlation between employee satisfaction and performance. It is a general belief that better satisfied employees have higher levels of productivity. Rhian & Silversto cites earlier works by the Americans Deming(1986), Juran (1989) and the Japanese Ishiakawa(1985) who are all management experts their writings shows that improved job satisfaction increases the productivity of employees. These authors' argument supports the belief that better performing enterprises always treated their employees in a better way.

True to its title, the research finds contradicting evidence to earlier works and the general beliefs to what had been commonly accepted in the management world. The author's gives the example of Isakawa 1985 who argues that with better satisfaction, one has improved drives hence will tend to co-operate with fellow employees. The research findings from an empirical study of one of UK's Supermarket chains showed that this is not always true. The most profitable stores were the ones with the least satisfied employees "implying a negative correlation between employee satisfaction and measures of productivity, efficiency and profitability" Rhian & Sylvester.

However, reports by management experts that employee satisfaction and loyalty are key factors to enhancing productivity efficiency and increasing profit.The paper puts into application, Heskett, Sasser and Schlesinger's service profit chain model to a UK supermarket. The major aim is to determine the performance linkages between employee perception and performance, customer perceptions, behavior and financial performance. Works by both Hesket and Schlesinger (1991) and Reichheld (1996) improving employee loyalty through poor rewarding helps in improving the services the employees provide hence profitability is improved.

The research is a case study of the Home Improvement Store Chain in the United Kingdom. This is a large group of supermarket chains in the UK. The company was chosen since it had senior management believed that satisfaction was key to

...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Employee Satisfaction Essay Example | Topics and Well Written Essays - 1000 words”, n.d.)
Retrieved from https://studentshare.org/miscellaneous/1514617-employee-satisfaction
(Employee Satisfaction Essay Example | Topics and Well Written Essays - 1000 Words)
https://studentshare.org/miscellaneous/1514617-employee-satisfaction.
“Employee Satisfaction Essay Example | Topics and Well Written Essays - 1000 Words”, n.d. https://studentshare.org/miscellaneous/1514617-employee-satisfaction.
  • Cited: 0 times

CHECK THESE SAMPLES OF Employee Satisfaction

The Relationship between Employee Commitment and Employee Engagement, Employee Satisfaction

The Relationship between Employee Commitment and Employee Engagement, Employee Satisfaction Table of Contents Are Committed Employees more engaged than Uncommitted Employees?... Employee engagement is the extent of commitment, desire, satisfaction and work effort of the employees to stay in an organization (Hobson, 2007, p.... It is important for a manager to provide value to the needs or satisfaction level of an employee in order to retrain employee commitment and employee engagement....
4 Pages (1000 words) Assignment

Employee Satisfaction and Firm Performance

The authors are members of the faculty of Harvard Business School and they work in group of service management. It is known, that e are many studies, articles and research devoted to customer satisfaction, but the writings, theories and strategies related to Employee Satisfaction with job are few.... The ideas that Employee Satisfaction is related to productivity in the same degree as customer satisfaction, appeared at the beginning of 90s, and it was confirmed in the practice and experience of various companies....
13 Pages (3250 words) Essay

Leadership, Attitude, Emotions and Issues Related to Employee Satisfaction

The efforts it has been doing for outclassing Employee Satisfaction has raised the operating cost of Google like anything, but it seems that Google is not even bothered a bit by the increased costs.... On the other hand, this will create Employee Satisfaction and satisfied employees create satisfied customers (Robbins et al, pp.... For the past few decades, organizations have diverted their attention towards studying concepts of employee attitudes and emotions, Employee Satisfaction and leadership issues....
7 Pages (1750 words) Assignment

Management: Employee Satisfaction

Employee Satisfaction is achieved by making the employees contented with the work environment.... The author of the paper states that being a responsible manager, he/she shall go to any lengths to ensure that his/her employee is psychologically satisfied.... Harry is a Human Resource Manager with great potential and I can not spare such a good employee because of his emotional disorders....
1 Pages (250 words) Assignment

Motivation and Employee Satisfaction

The researcher of this essay will make an earnest attempt to evaluate and present the project on motivation and Employee Satisfaction in which the researcher had to conduct different programs in order to evaluate the job satisfaction level of the employees.... where the objective of his project was motivation and Employee Satisfaction....
13 Pages (3250 words) Essay

Sources of Employee Satisfaction

The paper "Sources of Employee Satisfaction" describes that the article could have been made more relevant and interesting if supportive examples from real life and corporate instances had been included.... Now when the dark clouds are over and the world is looking forward to growth, the article suggests ways to minimize the hindrances to Employee Satisfaction and recover the success rate prior to the turmoil.... Likewise, this article too starts up with solid figures on how Employee Satisfaction has been lowered down the line....
7 Pages (1750 words) Research Paper

Impact of Employee Participation on Employee Satisfaction in SMEs

This essay “Impact of Employee Participation on Employee Satisfaction in SMEs” is about studying the impact of employee participation on employee job satisfaction in small and medium enterprises.... To study the influence of employee participation on the job satisfaction level of employees, a survey was conducted in eleven small and medium enterprises of India.... Total 460 questionnaires were got filled from these companies and data was collected on three variables including employee participation, employee motivation, and employee job satisfaction....
50 Pages (12500 words) Essay

Techniques to Improve Employee Satisfaction

This literature review "Techniques to Improve Employee Satisfaction" discusses different companies, both domestic and international, that have piloted satisfaction schemes in an effort to build more commitment and reduce turnover from unsatisfied employees.... hellip; Improving employee morale and satisfaction toward meeting organizational goals is not often an easy task, considering the cultural diversity in today's rapidly globalizing environments.... Giving them the electronic self-service tools necessary in areas of human resources and knowledge management is one method finding success in improving satisfaction....
6 Pages (1500 words) Literature review
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us